Terms & Conditions
How do I reserve and pay?
To reserve, please call prior to ensure all items are still available. If confirmed, please sign the contract and send in the
non-refundable deposit. Nothing will be reserved until the deposit has been received and applied to your account. It is 1st
come, first serve.
Knights Tent & Party Rental requires a non-refundable deposit for all orders. All orders must be paid in full per the
contract weeks prior to delivery. Payment in Full gets you in the Delivery Que.
Payment Options: Check ($0 fee), ACH Bank Transfer(2% fee of total), or Direct Bank Transfer($15-$30 fee per transfer), Zelle (No Processing Fee)
Mail checks to:
Knights Tent and Party Rental
PO Box 396
Lake Orion, MI 48361-0396
Zelle Email: [email protected] (Include your Project Number in Memo)
Long Terms Rental Terms:
First Right of Refusal: For Long Term Rentals, the client has the first right of refusal to reserve the structure for a particular
time period. The client will be notified that someone would like to reserve the rental products and the client will have the
right to reserve the structure for that time period before the other client. American Structure Tent DBA Knight’s Tent
Rental will provide the client with a written notice and the client will have two weeks to make a decision on whether to
reserve the structure for that time period.
Month-to-Month payments beyond contract term: The client will automatically reserve for the next month beyond the
contract term at the stipulated monthly price on the first day of the last month of the contract unless the client notifies
Knight’s Tent Rental that they would like to have the structure removed within 30 days. In other words, you must let
Knight’s Tent Rental know 30 days in advance that you would like to have the structure removed.
Warranty: Knight’s Tent and Party Rental will make repairs and conduct maintenance to the structure if there are any of
the following issues: Structural issues, anchoring issues, severe weather issues, or improper installations.
Client Responsibilities: Client agrees to assist with basic and simple fixes that would require no training. Simple things like
putting a strap-on, pushing small amounts of water off of the tent and tightening the straps on the perimeter. Client is
responsible for opening, closing, and securing sidewalls with buckles before storms. Knight’s Tent and Party Rental can
service the tent for any reason upon request for an hourly fee of $75 per hour.
Evacuation Plan: Engineering will be provided the client and evacuation plan will be provided. The client is responsible for
ensuring that the evacuation plan is understood among the occupants.
ADDITIONAL CHARGES THAT MAY APPLY OVER AND ABOVE YOUR CONTRACT
Late fee:
After equipment is installed or service is provided, if you have payment terms that allow for payment or partial
payments after the install, then those due dates described must be paid promptly within 10 days of receiving the invoice
or installation, whichever is later. After 10 days, at the sole discretion of Knights Tent and Party Rental, a 1.5% late fee for
all services rendered will be invoiced to you. An additional late fee will be added after 20 days and every 10 days after.
The accumulation of late fees can be applied after each incremental 10 days or all at once. For example 50 days late
could accumulate to a total of 7.5%. This could be applied 50 days after the invoice without prior incremental late fees.
Late fees are applied at the sole discretion of Knights Tent and Party Rental. Monthly or weekly installments carry the
same late fee policy.
Can I loose my deposit if I fail to pay the remaining balance before the event / rental term? If you sign an agreement that
requires payment prior to the event / installation and you do not pay prior to the event / installation, then Knight’s Tent
and Party Rental is under no obligation to deliver your equipment due to failure to pay for rental items. In addition, the
deposit has been used to reserve the equipment and since you have not made the additional payment within the stated
contract terms, Knight’s Tent and Party Rental is under no obligation to return your deposit. In fact, you will loose your
deposit. It is important to pay for your event within the stated contract term dates.
Requesting Refills & Additional Services: If I use additional fuels or resources during my contact term or request
additional services on the fly how is that quoted and or billed? Spontaneous requests that require a rapid response time
will be billed after the services are rendered. Knight’s Tent and Party Rental is not required to provide a formal written
quote prior to delivering the items or rendering the services, nor are we under any obligation to provide pricing for
requested service with short notice. Pricing will be provided to you upon request for services or rental items, it is the
clients responsibility to understand the cost prior to requesting services. If services are rendered or items are
delivered, then you are under an obligation to pay for the items / services invoiced after the event or installation, this
includes additional delivery costs, additional fuels, additional propane, last minute labor fees and any other fee associated
with the execution of the project.
Restricting the contractor:
We have quoted our projects competitively and we intend to use all the means necessary
to accomplish the project efficiently. This includes using equipment. If you would like have your project installed a specific
way and you want to adjust our methods please let us know in advance. If we arrive on site and you decide that you
would like to change our methods please be aware that there might be a fee associated with that request. For example, if
you do not want us to use a mini-loader to carry tables, chairs, flooring, tents or any other rental products, then
understand that our quote assumes the use of that equipment / method and there will be an adjustment to the
rental agreement. You, the client are responsible to pay for all fees associated with the change in methods.
Knight’s Tent and Party Rental is under no obligation to give you a written proposal for these additional costs unless
directly requested to provide one. Understand that the client is responsible for understanding the limitations of their
property, event or circumstances. The client is responsible for understanding how their property responds to various weather / soil conditions, event circumstances, winter circumstances, property obstacles, sound, curfew, hail, rain, snow, floods and grass.
Additions (if available) can be made up to 2 weeks prior to your event. After that date, if we can make the requested
addition or subtraction, a late change fee will be added on your order.
Moving / Reinstalling rental products: Knight’s Tent and Party Rental has agreed to install your event equipment once. Tents are not easy to move. Many times there are miscommunications between planners, family members, co-workers, executives, event coordinators or anyone that would engage with the rental crew.
The client is responsible to make sure that crew receives the correct information about the placement of the rental products.
Knight’s Tent and Party Rental agrees to install the rental products a total of one time. Requesting that tables, chairs, tents, equipment be moved from their installed location to another location will incur labor charges.
The crew and on-site Knight’s Tent and Party Rental staff is not responsible for alerting you, the client, that there will be additional charges for requesting the changes to your event layout or structure installation. These fees will be billed to you after the event and you are obligated to pay for these charges.
Moving Non-Rental Items:
Knight’s Tent and Party Rental has not agreed to move your personal property. Our
labor staff is not responsible for making sure that the area that you desire the rental equipment is free and clear of all
furniture, pottery, trees, bushes, gardens, toys, equipment, rocks, lawn decorations, etc. If you employ our labor staff into
the activity of moving your property, then labor charges will be billed to you. The labor staff is not responsible for
communicating that there will be a fee associated with the request, they might and probably will just do it. Please, the
client is responsible for understanding the costs associated with requesting assistance from our hourly workforce. Call the
office before you do this, the workforce is not cheap and you will be billed after the process is complete. Client is
obligated to pay all labor fees.
After Event Lawn Damage and Repair:
This quote does not include repairing your property from the circumstances
that have accrued from delivery, installation, the event, the removal and departure. The client is responsible for
understanding how equipment such as trucks, trailers, loaders and machinery will behave on their property prior to the
installation. If equipment is used, and grass, lawn, concrete slabs, patios, other objects are damaged from the normal
process of installation, then Knight’s Tent and Party Rental is not responsible for the damage. Example: Our quote
doesn’t include repairing tire marks and ruts in the lawn due to wet ground from the dollies and mini-loaders. Why? We
didn’t know that the ground was going to be wet / your ground was going to be soft. We are sorry that we do not cover
these damages. However, Knight’s Tent and Party Rental will help with repairs if able to, labor rates will apply.
This does not apply to cars, siding, and property of this nature. Only, the grounds.
Labor Rates: 2022 Labor Rates are billed at $75 an hr. per person.
Cancellation of event or major items (such as tent, dance floor, tables, chairs, etc.) will have a cancellation charge based
on timing of cancellation. The deposit is non-refundable. If possible, lets try to accommodate a new tent size or date so
you do not loose your deposit.
Note: Cancellations of these large items less than 45 days prior to delivery date will not be refunded, even if you decide
not to receive them.
By creating an invoice order, you, as the client, agree that the FAQ’s and Rental Agreement have been read and agreed
upon.
What time do you deliver?
We deliver from approx. 7:00 a.m. to 11:00 p.m., sometimes later, barring special requests or scheduling issues due
to unforeseen circumstances, generally same day to 3 days before the event. Pick up occurs from approx. 7:30 a.m.
to 11:00 p.m. sometimes later, and is generally 1-3 days after the event based on schedule. This allows for proper clean-
up and organization of the items.
Please check your invoice for Delivery Date and Pickup Date and have everything ready for our arrival. Additional charges
may apply for specific day and time requests. Late, after hours, Winter, and weekend delivery and pickup requests will
also have an additional charge.
Note: Delivery Day is generally the target start of the delivery however, at times, start and completion of the job may not
occur until day before or the same day as event if there are scheduling issues. We always do our best.
Do your driver’s set-up the equipment? What do I need to do before pick-up?
Knights Tent & Party Rental staff is happy to set up and tear down all tents, and heavy equipment
which is included in our labor cost on all estimates/invoices. There is an additional charge to set up tables and chairs. It is
not recommended to set up chairs until the day of your party (to avoid the morning dew and potential of items getting
dirty).
Delivery charges vary upon location and difficulty of tent. Larger orders or further distances vary.
We do not set up or breakdown tables and chairs, nor place linens on any tables and chairs unless requested at
reservation. An extra charge does apply for each service.
Note: Sidewalls are not refundable once ordered, even if you choose not to use them.
Alternative staking blocks/ballasts are non refundable once reserve. Please confirm that you wish to use these on the site
to avoid staking into the ground prior to renting them.
STAKING:
Knights is not responsible for damage to sprinkler lines, patios, driveways, decks, porches, etc. We do our best to be very
careful in all situations. We ask that you mark all sprinkler lines / heads, utility lines, and inform us of all load capacities
for all surfaces. By approving the staking, metal or concrete, on your surface, you acknowledge that your surface is
capable of handle the stake depth or load force. If you don’t know what the surface is capable of, neither do we.
Our responsibility is to assure the tent is secured safely. By placing the order, you acknowledge that you have reviewed and approve of all metal stakes or concrete weights being used to secure your tent.
DRIVEWAY:
We do not recommend resurfacing your driveway just prior to an event. The trucks are heavy and so is our equipment.
These could leave tire marks or block indents, etc. with fresh asphalt for example. We will not be held responsible.
If you do not want us to drive on your driveway, please inform the sales staff upon ordering and inform the drivers upon
arrival or before for delivery and pickup (extra charges may apply). A barrier (cones – saw horse…) to the driveway
entrance MUST BE up before the delivery and pickup team arrives or it is acknowledged that you approve of them driving
on your driveway. Extra charges will apply for long distance carry of items.
Knights Tent and Party also reserves the right to cancel or postpone delivery or increase the delivery/setup/removal
charge if site area is over 20 yards (60′) from truck access , down or uphill, steps, etc., or in extreme weather conditions,
hot/cold or if site is not adequate for proper set up. Any delay of service will be charged at $375 per hour in 15 minute
increments. Please measure site properly and have site ready.
For pick-up, please have all equipment cleaned thoroughly and stacked as delivered on dollies with straps provided and
placed a dry location under tent in order to avoid the additional cleaning & breakdown charges. Cleaning of party food
machines is an additional $25/ machine.
Note: We cannot not accept any food back, opened or unopened for sanitary reasons. All tableware, dishware or
glassware needs to be rinsed off and cleared of all food or a 30% cleaning fee will be charged.
Is there a Minimum Order for delivery? What are the requirements for picking up items?
We do have a minimum item orders (not including delivery/pickups):
1 -10 Miles $550 minimum product rental
11- 20 Miles $950 minimum product rental
21 -35 Miles $1900 minimum product rental
36 – 50 Miles $2500 minimum product rental
50 -100 Miles $3600 minimum product rental.
150-200 Miles $7500 minimum product rental
Longer distances – $10,000 minimum product rental if required may also need overnight stay accommodation for
delivery and for pickup team.
We charge based on mileage, fuel economy of the trucks and fuel costs per vehicle.
We do offer customer pickups for small items that can be loaded into personal cars or trucks. The fee for customer
pickups is $15 + required 12% damage waiver. Please contact our office for details. some items cannot be picked up.
Customer agrees that Knights is not responsible to any damage to inside nor outside of the vehicle during load,
transportation, and unload.
Customer agrees that customer is solely responsible of protecting all areas of their vehicle during load, transportation and
unload.
Customer is responsible to bring vehicle appropriate to handle equipment, size, and weight of rented items.
Customer is required to bring appropriate personnel to load and unload items into and out of their vehicle.
How do I know how many people I can accommodate?
Knights Tent & Party Rental event coordinators will be glad to visit with you and review your site in preparation for your
event. Our cost is $200 per site visit but is included free with your confirmed order if site visit is within our 10 mile radius
local delivery area. We offer event design layouts also for $100, to help you visualize your event set up. Site visits which
require travel over 10 miles are not included with the order. If an overnight stay for the meeting/site visit is required,
accommodations, mileage as well s site visit fee of $110/ hour are not included with the order. We love to help and will
dedicate that time to you solely.
What type of linen do you carry?
We specialize in gorgeous spandex linens, under-table lighting, and chair covers. Our cotton linens are pressed and
packaged or on hangers as well. Please check our linen page. Linens must be ordered no less than 2 weeks prior to
delivery. No changes can be made within that 2 weeks prior to delivery of your items.
You do not have to wash the linens however please shake off any decorations and food prior to pick-up. Do NOT put them
in plastic bags… they mildew and get permanently damaged.
Damaged or missing linens will have to be replaced at new linen purchase price.
Please Wipe Down, Breakdown and Re-stack tables and chairs prior to pickup
It is up to the drivers discretion if he feels the items were not stacked or cleaned properly. Additional charges may apply.
What if something gets broken?
Knights Tent & Party Rental adds a Damage Waiver with every order. This waiver protects you from accidental damage
to the equipment. The full replacement is required if the equipment gets damaged, misplaced or broken from non-careful
or non-intended use however. Keep equipment clean and dry. Burns, cuts and wax is not included in the damage waiver.
It is advisable to add Knights Tent and Party Rental as additionally insured on your own insurance as well.
Do you offer long-term rentals?
Yes! Knights Tent and Party Rental is pleased to help you with any long-term installation you may need! Our Long-term
Installations are priced on a month-to-month special rate depending on the install size, time, and location. We deliver,
install, and pickup in all of our normal delivery areas as well as Northern Ohio (large tents only) for long-term
installations.
When should I make a reservation?
The earlier the better! Popular weekends do fill quickly.
Is there an after hours number in case of emergency?
Please call the office at 248-238-2400 and leave a voice message. We will get to it as soon as possible.
Contracts: Rental Agreement & Weather Advisory
1. Lessee acknowledges that by signing, the Rental Agreement Contract and Weather Advisory has been read and agreed to.
2. Lessee agrees that deposit and subsequent payments are non-refundable.
3. Lessee agrees that rental rates are for a one day period with extended rates available upon request.
4. Lessee agrees that estimated delivery and pickup dates and times are estimates only and may vary significantly due to
weather, unforeseen events, and scheduling. Actual Delivery/Pickup times may end up being before sunrise and or after
sunset. Lessee agrees that Lessor will not be held responsible for any additional costs or inconvenience estimated
delivery and pickup dates or times may cause. Lessee agrees that if such timing of delivery or pickup dates and times are
important, that lessee has the opportunity to request and pay for Timed Delivery and Times Pickup.
5. Lessee has accepted full responsibility of all rented equipment to maintain in good order and return promptly at the
conclusion of their time rented.
6. Lessee agrees that there are no refunds on unused equipment.
7. Lessee agrees that all rental sites, driveways, parking lots, pathways to and from rental site(s) will remain clear of
impediments and rental sites, driveways, parking lots, pathways etc. can handle all loads appropriate to delivery, pickup
and install of rented equipment.
8. Lessee agrees to hold Lessor harmless for any damage which may occur during delivery, install, and/or pickup of rented
equipment or while equipment is in Lessee’s possession.
9. Lessee agrees by signing, that card on file may be charged to pay additional costs if trucks during load in or out can notbe within 30′ of set up location unless otherwise agreed to prior. Fees will be based on distance, incumbrances, hills, etc..
10. Lessor agrees that even though the Damage Waiver was purchased and damage to items is deemed accidental, card will
not be charged unless Lessor deems damage is excessive. Damage waiver does not include missing or burnt items or
items damaged due to neglect or carelessness.
11. Lessee agrees by signing, that card on file may be charged for any missing items at full replacement cost as well as loss
of rental revenue until item(s) can be replaced.
12. Lessee agrees by signing, that card on file may be charged for any damaged items at full replacement cost as well as loss
of rental revenue until item(s) can be replaced.
13. Lessee agrees by signing, that card on file may be charged to pay additional costs if Lessee has not removed all décor
and personal items from in, around, under and near rented items and pathways to and from Lessor’s trucks.
14. Lessee agrees by signing, that card on file may be charged to pay additional costs if Lessee does not breakdown and
restack all tables and chairs as delivered unless otherwise paid for on this order.
15. Lessee agrees by signing, that card on file may be charged to pay replacement for damaged equipment due to neglect
and allowing water, snow, ice to accumulate on tent.
16. Title to the rented property is and at all times shall remain in the Lessor. Only the parties hereto and those other persons
whose names are on the invoice or signed the invoiced are authorized to use the property and Lessee will not permit the
property to be used by any other person or at any other address other than the address designated on the reverse side
without the expressed consent of the Lessor.
17. The parties agree that the Lessor is not the manufacturer of the said property nor the agent of the manufacturer and that
no warranty is given against evident or hidden defects in material, workmanship, or capacity.
18. In the event that the rental property becomes unsafe or in a state of disrepair, Lessee agrees to immediately discontinue
use and promptly return to the Lessor. If the condition is not the fault of the Lessee, the Lessor shall replace it with the
property of like the kind in good working order.
19. At the termination of this agreement, the Lessee will promptly return the rented property and all its parts and
attachments, to the Lessor’s place of business. It is to be in the same condition as it was received, ordinary wear and tears
excepted.
20. The Lessee agrees to pay for any loss of sale, damage to the property, or loss of its parts or attachments, while in his
possession or control or if not returned promptly. Should collection or litigation become necessary to collect damage and
or loss, Lessee agrees to pay all collection charges, including reasonable attorney’s fees and court cost.
21. Lessor is making Lessee aware that Lessor is not responsible for damage to lawn, sprinkler system, utility lines, septic
field, drainage lines, etc., patios, driveways, decks, porches, etc. from the delivery/pickup of rental equipment and use of
thereof. Lessee is responsible to assure location for delivery , pickup and placement of rented equipment and tools to
deliver , pickup, install and disassemble can handle heavy loads.
22. Lessee agrees to call and have Miss Digg mark underground utilities if required.
23. Lessee agrees to mark all sprinkler heads and lines and be present and agree to location of all staking of tent and placing
of equipment.
24. Lessor shall not be liable to Lessee for any loss, delay, or damage of any kind, physical, emotional, or financial, resulting
from defects, timing, or inefficiency of the rented property or accidental breakage.
25. Lessor is making Lessee aware that Lessee shall be held responsible for making sure no water, snow, nor ice is allowed to
accumulate in the tent. Lessor is making Lessee aware that the tents do not carry a water nor snow /ice load and must be
watched to assure structure and fabric is not in danger of being ripped, falling over, nor caving in. Lessee must frequently
push or pull water/snow/ice off during a weather event. Lessee agrees to accept charges including labor for replacement
or repair of items damaged due to water, snow, or ice accumulation.
26. Lessor is making Lessee aware that Lessor will not be held responsible for any damage done to personal property, or
person(s), under or around the tent due to a collapsing tent brought on by weather or items underground which was not
physically marked out as to avoid.
27. Lessee agrees to be held responsible if there is any damage done to Knights Tent and Party Rental property or persons
due to neglect of taking care of items rented while in Lessee’s possession.
28. Lessee agrees to indemnify and save harmless the Lessor against all loss, damage, expense, and penalty arising from any
action on account of any injury to person or property occasioned by the operation, handling, or transportation of the
leased property during the rental period or while the property is in possession or control of the Lessee.
29. Lessee will give Lessor immediate notice of any levy attempted upon the rental property, or if the property for any cause
becomes liable to seizure, and indemnify Lessor against all loss and damages caused by such action including Lessor’s
reasonable attorney’s fees and expenses.
30. Lessee will not retain the rental property beyond the “Due In” time without prior notice to and the consent of the Lessor.
Lessee will pay the rental price in advance or with prior agreement with Lessor immediately upon return of the property.
Should collection or litigation become necessary, Lessee agrees to pay all collection charges, including reasonable
attorney fees and court costs.
31. At Lessor’s sole discretion, all charges may revert to the daily rate if any monthly statement or invoice is not promptly
paid. Lessor will not make a refund on any items out over thirty (30) minutes. Lessor, may at his sole discretion, report
the rental property stolen if held five (5) days beyond the “Due In” date.
32. Lessee waives and releases Lessor from all claims for injuries or damages to Lessee arising out of the use of the rental
property by Lessee.
33. If Lessee pays the damage waiver charge (DWC) as specified, subject to the limitations and exclusions below, Lessor
agrees to modify the terms of this contract and relieve you of liability for accidental damage to the rented item(s) on this
contract, and loss due to fire, collision, windstorm, upset and riot. We exclude from this waiver, however, any loss or
damage due to theft, burglary, misuse or abuse, theft by conversion, intentional damage, mysterious disappearance, or
other loss due to your failure to care for the rented item(s) as a prudent man would his own property, such as proper
lubrication. In addition, if Lessee has insurance for the loss or damage, Lessee shall exercise, and shall empower Lessor
to exercise, all rights to obtain recovery under insurance, shall cooperate with Lessor to obtain recovery, and all
insurance proceeds shall be given or assigned to the Lessor.
Customer Pick-ups:
1. Lessee and/or lessee’s assigned agent picking up/ returning items rented agrees that Lessor or Lessor’s employees shall
not be held responsible for any damage to inside nor outside of the vehicle during load, transportation, and unload.
2. Lessee agrees that lessee and/or lessee’s assigned agent is solely responsible for protecting all areas of lessee or lessee’s
assigned agent’s vehicle during load, transportation, and unload. The Lessee and/or lessee’s assigned agent is responsible
to bring vehicle & tie downs appropriate to handle equipment, size, and weight of rented items. Lessee and/or lessee’s
assigned agent is required to bring appropriate personnel to load and unload items rented into and out of their vehicle.
WEATHER ADVISORY: Rain, Snow, Wind Storm & Thunder, and Lightning Event Advisory
1. Lessor is making Lessee aware that tents are temporary structures and are not intended to be occupied during extreme
weather conditions – winds over 30 MPH, lightning, snow/ice storms.
2. Lessee is responsible for making sure no water/snow nor ice is allowed to accumulate on the tent for concerns of fabric
being ripped, tent falling over, or caving in.
3. Lessee is held responsible for replacement/repair and labor cost for damage done to rented items and property due to
allowing water/snow/ ice accumulation.
4. Lessee must maintain tent by frequently pushing or pulling water/snow/ice off the tent during and after a weather event.
5. Lessor will not be held responsible for any damage done to personal property, or persons, under or around the tent due to
a collapsing tent brought on by the weather.
6. Lessee will be held responsible if there is any damage done to Lessor’s property listed on the invoice due to neglect of
taking care of these items while in your possession.
7. Lessee agrees to keep safe occupants and property during an extreme weather event by evacuating the tent and going to
the safest enclosed building. Do not go to unsafe buildings include carports, open garages, covered patios, picnic shelters,
beach pavilions, golf shelters, tents of any kind, baseball dugouts, sheds, and greenhouses.
The National Oceanic and Atmospheric Administration [NOAA] maintains these recommendations on their website regarding
lightning and thunderstorm safety: “There is little you can do to substantially reduce your risk if you are outside in a
thunderstorm. The only completely safe action is to get inside a safe building or vehicle.
”Run to a safe building or vehicle when you first hear thunder, see lightning or observe dark threatening clouds developing
overhead. Stay inside until 30 minutes after you hear the last clap of thunder. Do not shelter under trees. You are not safe
anywhere outside.
Payment Policy
A 50.00% deposit is required to confirm your contract and full payment will be due 0 days prior to delivery/pickup/install.
General Cancellation Policy
To ensure availability of all services and products, deposits are non-refundable. You may remove one or more item(s) from your
order, or cancel your entire order, according to the following schedule, but the following cancellation fees will apply, subject to
any category-specific cancellation policies:
91 days prior: no cancellation fee
90 days prior: 50% of contract total, less deposit (if refundable)
45 days prior: 100% of contract total, and your deposit will not be refunded
Days prior refers to the number of days before the earliest delivery/pickup/setup/arrival time.